The professionalism of a limo company’s chauffeurs is one of the most important aspects of a reputable limo company. Although essential, confidentiality is sometimes a forgotten part in transportation services. Each limousine rental company handles confidentiality different, and while many companies provide confidentiality training for their chauffeurs, there will always be some limo companies that ignore their clients’ confidentiality.
Customers need to have confidence that their routes, conversations or conduct during a ride will be kept confidential by the limo driver. It is important for customers to know what they should look for and expect when they hire a limo driver so that they can select a reputable and professional company.
Whether you are a casual traveler, someone looking to rent a limo for a big event, or you are a VIP, confidentiality is vital. Below we will discuss a few key confidentiality aspects a reputable limo company should base its services on.
Why Do We Need Confidentiality in the Limo Rental Industry?
Every limo company knows that confidentiality is a major selling point for luxury limo service. It helps build long-term relationships between the company and its clients, thus ensuring future bookings and building a clientele.
If customers do not feel as though they can trust their chauffeurs, reservation specialist or the whole company, it is clear enough they will not be using their services.
Another key aspect to consider in the limo industry is providing the same level of privacy to non-corporate clients, groups of friends, families, and VIPs. Regardless of their social statute, people should have the same confidentiality rights and should be valued equally by a limo company.
Chauffeurs and Confidentiality Training
During daily rides, loads of valuable and private information is passed around. It is of great importance that chauffeurs know how to deal and handle the information with professionalism, even though they are often asked to spill information of a VIP’s personal information for example. Leaked information can endanger a customer!
Many companies require their drivers to sign a non-disclosure agreement (NDA), which holds them legally responsible for the information passed around during a drive. These contracts guarantee that the company’s chauffeurs will respect the privacy of their customers and will not leak confidential information related to a customer’s schedule, routes, conduct.
Beyond this legal agreement, it is highly recommended that limo companies provide in-house confidentiality training for their chauffeurs. Certain situations can be encountered on the job and the employees should know the best way to handle each situation.
How Can I Tell If My Chauffeur Respects My Privacy?
There are a few key things you need to keep an eye out before you consider booking a limo. Here is what you need to do:
- ask if the chauffeurs have received any confidentiality training
- ask about the procedures for maintaining privacy between passengers and the chauffeur
- if the limo has security cameras installed, ask if the conduct in the limo is recorded and how will the recordings be used
- ask about the company’s confidentiality procedures
The conduct of passengers should NEVER be filmed!
Hesitation and unclear answers from your chauffeur or reservation specialist are red flags signaling that the limo company has not internally implemented a clear policy on customer confidentiality. If you are concerned about your privacy and believe that the company is less than trustworthy, look for another limo company whose services you feel more comfortable using.
As San Diego's Premier Limo Company, We Value Confidentiality